1. Why should I register for an account? Is the registration free?
One-time registration is needed so that we can get to know you better. Upon registration, you will be able to purchase any SMART Pinoy Store products and services.
Yes, registration is free.
2. What is "Edit Profile"?
"Edit Profile" contains your personal information. Please ensure that all information listed in your profile is accurate and updated to avoid inconvenience.
3. What is "My Recipients"?
"My Recipients" are records of all local recipients you have previously entered or saved. You also have the option to add and delete recipients for easy reference. No need to type your recipient's information from time to time. Once saved, just select the Profile Name and search for the name you registered.
My recipients are categorized by the following types of recipients:
- E-load type recipients
- E-pin type recipients
- Delivery type recipients
- Bills payment type recipients
- Application type recipients
4. What should I do if I forget my password?
If you forget your password, just click "Forgot Password" link found below the log in option. System will prompt you to enter your registered username and email address to where we will send your new password.
Once you have successfully logged in using your new password, we strongly recommend that you change your password right away.
5. How can I change/update my account information?
Updating your account information is easy! On the left pane of the screen, look for "Edit Profile". You can change or update your profile as you wish. Kindly make sure all information you will provide is accurate and consistent with your credit/debit card or your bank account.
6. How do I send a testimonial?
On the bottom part of the home page, click "Contact Customer Support", then send all your concerns to the list of email address.
7. Do I have a purchase limit per week/per month?
Yes, all members have different purchase limit depending on credit history and date of registration. New members have lower purchase limit, while old and frequent buyers have larger purchase limit.
For questions or concerns regarding your purchase limit, please email firstname.lastname@example.org
8. Where can I see my recent orders?
To keep track of all your recent orders, you can find your order history on the left pane of the screen. View status of your orders by clicking "Order History" link.
Ordering & Fulfillment
1. How do I order a product online?
You have an option to order different products by adding everything to your personal shopping cart just like in a grocery store. To add orders to your shopping cart, you may select the category of the product you wish to purchase located on the left portion of the screen. Under the product icon, you will see a "add to cart" button, click then proceed by filling-up the order form. After you have agreed and accepted our Terms and Conditions, order will then be added to your cart. To view the list of products you added, just click the "My Cart" button found on the upper part of your screen.
2. How can I search the product I want?
Currently, all products are searched per catalogue. For example, if you wish to pay the bills of your loved ones in the Philippines, you can select the "Bills Payment" catalogue and choose from our list of accredited utilities.
3. How do I know that you have received my order?
For every successful transaction, you will receive an email confirmation from email@example.com confirming the product you have ordered.
4. How do I know if my transaction is successful?
Your transaction is successful when you receive an email confirmation from firstname.lastname@example.org confirming the product you have ordered.
5. When will you start processing my order?
Upon confirmation of payment, SMART Pinoy Store automatically processes your order. For first time buyers, there will be a slight delay in the delivery of your order. It undergoes several procedures of verification to ensure that the true account holder is really the one buying the merchandise. Verification process usually takes about 24 hours at the most. During this process, Fraud Management Department may contact you to request additional information to facilitate verification of your identity.
6. How will I or my local recipient receive the items I purchased? How long?
For Calling Pins or Other Prepaid Pins
You or your recipient will automatically receive the PIN on your email or your recipients email upon payment.
For Smart Mobile Load or Other Mobile load
The mobile load you purchased will be sent to the mobile number you have specified in less than 2 minutes. They will receive an SMS message confirming successful load attempt. You will also receive an email confirmation from email@example.com confirming the status of your order.
In some cases when our automatic reloading system is due for maintenance check, please expect the mobile credit and the order status email to be sent within 30 mins. You can also follow-up your order anytime by emailing firstname.lastname@example.org.
For Gift Certificates
Once we have validated your order, delivery takes:
a.) 1-2 days for Metro Manila & Key Cities nationwide
b.) 3-5 days (depending on the area) for provincial areas nationwide
NOTE: Validation of order and Delivery are scheduled Mondays-Fridays, excluding Saturdays, Sundays and Public Holidays in the Philippines.
Normally, all orders placed are delivered the next day. Same day delivery will only apply for Metro Manila areas and if the order is placed before 9AM (Philippine Time).
7. How much is the shipping/delivery costs?
Handling and delivery cost depends on the product you purchased. Prices displayed are all inclusive of the handling and delivery cost, no more extra charges.
8. Can I send a product anywhere in the Philippines? How about abroad?
SMART Pinoy Store currently delivers anywhere in the Philippines. We are now exploring the possibility of worldwide delivery, so watch out for this!
9. Can I track my orders?
Your recent orders are found on the left pane of the window. You may view the status of your orders by clicking "Order History."
1. How do I pay for my orders?
Once you have chosen the product you wish to purchase, you can choose from the available payment facilities: Paypal and Moneybookers.
2. What credit cards do you accept? Do you accept debit cards?
All credit and debit cards that are accepted by our payment facilities can be used to purchase a product or service at SMART Pinoy Store.
As an example, if you have a Moneybookers account, you can enroll or register your Visa Electron debit card. Once you have authorized the fund transfer to be made, you can now purchase SMART Pinoy Store products and services.
3. My country is not listed in the countries serviced by Paypal, are there alternative payment options?
If your country is not accepted by Paypal, you can pay via Moneybookers.
Moneybookers is a well known payment facility all over Europe, which accepts almost all credit cards worldwide. But before you can purchase, you will have to register for a Moneybookers account. For more information, you can check out their website at www.moneybookers.com.
4. How do I pay? What currency?
We only accept payments in USD. All products listed in the website are priced in USD. If you are using a Philippine issued credit card or a credit card using a different currency, prices will be converted to whatever currency you are using. You don't need to worry because the exchange rate in effect will be that of your credit/debit card bank issuer, not of SMART Pinoy Store.
5. Is it really safe to pay via credit cards at SMART Pinoy Store?
SMART Pinoy Store uses 128-bit Secure Socket Layer (SSL) encryption following the best practices for e-commerce and financial institutions. To know if your transaction is secure locate the padlock icon on the lower portion of the status bar.
6. When do I get charged regarding the product I purchased?
Your credit card is charged from the moment you have confirmed payment to be made with your preferred payment facility (Paypal/Moneybookers). Please remember that only you can confirm when payment will be made.
7. Are there any extra charges that will apply?
No extra charges will apply on your orders.
Refund, Cancellation or Exchange Policy
1. Can I cancel my order?
No cancellation of orders can be accepted once the credit card has been charged, and payment notification has been received from our payment facilities and providers.
2. Can I ask for a refund?
All sales are final. NO REFUND is allowed unless SMART Pinoy Store cannot deliver the product purchased.
3. What are the policies regarding merchandise change?
Unfortunately, merchandise change is not allowed. Once customer credit card has been charged, and payment notification has been received by our payment facility, no more changing of merchandise.
4. What is the liability coverage for the products I purchased?
SMART Pinoy Store makes no warranties, express or implied, regarding the information, condition(s) or fitness of the products or services offered for any particular use or purpose. As permitted by law, the liability of SMART Pinoy Store in connection with your purchase or use of any product shall be limited to an amount equal to the cost of the product. IN NO EVENT WILL SMART Pinoy Store, ITS EMPLOYEES, AGENTS OR ANY COOPERATING SERVICE PROVIDER(S) BE LIABLE FOR ANY PUNITIVE, SPECIAL, INDIRECT, RELIANCE, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
1. I am interested to become a partner merchant of SMART Pinoy Store. How can I apply?
If you have a product or service you'd like to be made available on our portal, please email email@example.com. SMART Pinoy Store Marketing Team will get back to you as soon as possible.
2. How do I advertise at your website? What are the rates?
Online mediums are now a hit advertising strategy! For advertising rates, please email firstname.lastname@example.org. Use subject heading "Advertising Inquiry."
Kindly provide the following information:
(1) Company Name;
(2) Full Name of Interested advertiser
(3) Email address
(4) Contact Numbers
1. Who do I contact for help?
If you need any help or assistance, please do not hesitate to send an email to email@example.com and we'll get back to you as soon as possible.
2. How long do I have to wait for my feedback to be answered?
All emails and complaints are treated with high priority. Our customer support representative will get back to you as soon as possible.
3. I want to call your Customer Service Hotline. What is the number?
Currently, we do not have a Customer Service Hotline. Kindly feel free to email us anytime at firstname.lastname@example.org.
Let us know what you think, we'll be glad to hear from you!
User Guide and Tour
5 Basic Steps to Buying via SMART Pinoy Store
Simply click on the Sign Up link found at the left or top of any page and complete the registration form. One-time registration is needed so that we can get to know you better. Upon registration, you will be able to purchase any SMART Pinoy Store products and services.
Once you've completed the form, you will receive a confirmation email from us to the email address you submitted during the registration process. Click the link on that email to activate your account. Simply follow the instructions to complete your registration.
- Find the Items you Want and Review
First you will need to browse for the items you would like to order. Keyword search boxes are located on top and found on every page of our store. You will also find links to browse lists and more detailed product-specific searches in the left navigation bar of each page. When you find an item that interests you, click the title or name of the item to see its product detail page.
Once you find an item that interests you, click on it to view details. Read the item description completely. If you still have a question, contact email@example.com directly.
- Add the Items to Your Shopping Cart
If you want to order an item from SMART Pinoy Store, click the "Add to Cart" button on the item's product detail page. Proceed by filling-up the order form. After you have agreed and accepted our Terms and Conditions, order will then be added to your cart. Once you've added an item to your Cart, keep searching or browsing until your cart contains all of the items you want to order. You can access the item list and total payable amount of your Cart at any time by clicking the MY CART button at the top of every page of our website.
What does "MY RECIPIENTS" feature do?
"MY RECIPIENTS" are saved records of all local recipients you have previously entered or saved. This will help you add and delete recipients for easy reference every time you order. No need to type your recipient's information from time to time. Once saved, just click the Profile Name and search for the name you registered.
My recipients are categorized by the following types of recipients:
- E-load type recipients
- E-pin type recipients
- Delivery/Tangible Items type recipients
- Bills payment type recipients
- Service Application type recipients
- Proceed to Checkout
Take a moment to review all of the items you've placed in your Cart. If you decide that you don't want to purchase a particular item, click the "Delete" button next to the price. The item will be deleted from you Cart.
When you're ready to pay for an order for everything in the MY CART page, click "CHECKOUT" button. You will be taken to the payment option page of the site.
- Pay for the Items
Next, you can choose from the available payment facilities: Paypal and Moneybookers/Skrill a well known and secure payment facility in the word.
SMART Pinoy Store accepts almost all Credit Cards - Visa, MasterCard, Discover, and American Express, Maestro. We also accept almost all major Credit Cards in Europe.
Once the item arrives, check it thoroughly to make sure it fits the description and has arrived in good condition. If you are pleased with your purchase, leave Feedback and encourage your friend and relatives to do the same now!
To protect you from susceptibility of overlapping Internet risks while retaining customer information confidentiality, SMART Pinoy Store is equipped with the following security mechanisms to safeguard your transactions with us:
128 Bit SSL. Secured Socket Layer (SSL) is a security protocol specifically created to protect Web-based online transactions. It provides an encrypted link between a point in one computer system to a point in another computer system to ensure that the information submitted between SMART Pinoy Store and your end is secure.
GeoTrust. On top of SSL, SMART Pinoy Store is verified by GeoTrust, a leader in a wide variety of Identity and Trust services. GeoTrust's Identity Verification Services ensures the identity of SMART Pinoy Store. Known as a certificate authority, it checks in multiple levels to guarantee that you are browsing through the actual site thus making SMART Pinoy Store a secure and authentic site.
PayPal and Moneybookers. PayPal and Moneybookers are the preferred online services which caters to secure payments. With its long-running credibility in e-Commerce businesses SMART Pinoy Store trusts PayPal and Moneybookers as its payment core.
This policy covers how SMART Pinoy Store treats personal information that SMART Pinoy Store collects and receives, including information related to your past use of SMART Pinoy Store products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.
This policy does not apply to the practices of companies that SMART Pinoy Store does not own or control, or to people that SMART Pinoy Store does not employ or manage.
INFORMATION COLLECTION AND USE
SMART Pinoy Store collects personal information when you register with SMART PinoyStore , when you use SMART Pinoy Store products or services, when you visit SMART Pinoy Store pages or the pages of certain SMART Pinoy Store partners, and when you enter promotions. SMART Pinoy Store may combine information about you that we have with information we obtain from business partners or other companies.
When you register we ask for information such as your name, email address, birth date, gender, zip code, occupation, industry, and personal interests. For some financial products and services we may also ask for your address, Social Security number, and information about your assets. Once you register with SMART Pinoy Store and sign in to our services, you are not anonymous to us.
SMART Pinoy Store collects information about your transactions with us and with some of our business partners, including information about your use of financial products and services that we offer.
SMART Pinoy Store automatically receives and records information on our server logs from your browser, including your IP address, SMART Pinoy Store cookie information, and the page you request.
SMART Pinoy Store uses information for the following general purposes: to customize the advertising and content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.
INFORMATION SHARING AND DISCLOSURE
SMART Pinoy Store does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:
- We provide the information to trusted partners who work on behalf of or with SMART Pinoy Store under confidentiality agreements. These companies may use your personal information to help SMART Pinoy Store communicate with you about offers from SMART Pinoy Store and our marketing partners. However, these companies do not have any independent right to share this information.
- We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
SMART Pinoy Store displays targeted advertisements based on personal information. Advertisers (including ad serving companies) may assume that people who interact with, view, or click on targeted ads meet the targeting criteria - for example, women ages 18-24 from a particular geographic area.
SMART Pinoy Store does not provide any personal information to the advertiser when you interact with or view a targeted ad. However, by interacting with or viewing an ad you are consenting to the possibility that the advertiser will make the assumption that you meet the targeting criteria used to display the ad.
SMART Pinoy Store advertisers include financial service providers (such as banks, insurance agents, stock brokers and mortgage lenders) and non-financial companies (such as stores, airlines, and software companies).
- SMART Pinoy Store may set and access SMART Pinoy Store cookies on your computer.
- SMART Pinoy Store lets other companies that show advertisements on some of our pages set and access their cookies on your computer. Other companies' use of their cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to SMART Pinoy Store's cookies
YOUR ABILITY TO EDIT AND DELETE YOUR ACCOUNT INFORMATION AND PREFERENCES
You can edit your SMART Pinoy Store Account Information at any time.
We reserve the right to send you certain communications relating to the SMART Pinoy Store service, such as service announcements, administrative messages and the SMART Pinoy Store Newsletter, that are considered part of your SMART Pinoy Store account, without offering you the opportunity to opt-out of receiving them.
You can delete your SMART Pinoy Store account by sending us an email request. Certain aggregated information and past order information may remain in our archived records after your account has been deleted.
SMART Pinoy Store may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your SMART Pinoy Store account or by placing a prominent notice on our site.
QUESTIONS AND SUGGESTIONS
Please contact firstname.lastname@example.org if you have any questions or concerns regarding this policy
Welcome to SMART Pinoy Store! In availing the services provided by this Website, you agree to be bound by the terms and conditions ("Terms") set forth below. For your protection, please be guided by the following Terms:
You recognize the communications with SMART Pinoy Store is made electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site unless SMART Pinoy Store in its sole discretion deems it convenient. You agree that all electronic agreements, notices, disclosures and other communications we provide you comply with any legal requirement on written communications.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software ("Intellectual Property"), is the property of SMART Pinoy Store or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of SMART Pinoy Store, with copyright authorship for this collection by SMART Pinoy Store, and protected by international copyright laws. You acknowledge that you shall not acquire any interest in the Intellectual Properties.
You are not allowed to use SMART Pinoy Store trademarks and trade dress, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits SMART Pinoy Store. All other trademarks not owned by SMART Pinoy Store or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by SMART Pinoy Store or its subsidiaries.
LICENSE AND SITE ACCESS
SMART Pinoy Store grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of SMART Pinoy Store. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of SMART Pinoy Store. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of SMART Pinoy Store and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing SMART Pinoy Store name or trademarks without the express written consent of SMART Pinoy Store. Any unauthorized use terminates the permission or license granted by SMART Pinoy Store. You may not use any SMART Pinoy Store logo or other proprietary graphic or trademark as part of the link without express written permission.
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. SMART Pinoy Store reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant SMART Pinoy Store and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant SMART Pinoy Store and its associates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify SMART Pinoy Store or its associates for all claims resulting from content you supply. SMART Pinoy Store has the right but not the obligation to monitor and edit or remove any activity or content. SMART Pinoy Store takes no responsibility and assumes no liability for any content posted by you or any third party.
RISK OF LOSS
All items purchased from SMART Pinoy Store are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.
SMART Pinoy Store and its associates attempt to be as accurate as possible. However, SMART Pinoy Store does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by SMART Pinoy Store itself is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY SMART Pinoy Store ON AN "AS IS" AND "AS AVAILABLE" BASIS. SMART Pinoy Store MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SMART Pinoy Store DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SMART Pinoy Store DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM SMART Pinoy Store ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SMART Pinoy Store WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting SMART Pinoy Store, you agree that the laws of Hong Kong, SAR, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and SMART Pinoy Store or its associates.